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If you’re worried about a health symptom not covered in our categories, follow these three steps.
1. Speak to a GP
You can either:
See your usual GP in person
You can talk to your own NHS GP, and they’ll decide what to do next.
Talk to a GP online
Depending on your cover, you can use our Bupa Blua Health digital GP service and talk to a doctor by video or phone call within 24 hours, day or night.†
A GP may be able to take care of your condition themselves, without the need for onward referral.
2. Get a referral
If you have a condition that requires a GP referral, we recommend you ask for an open referral letter.
This will detail the care your GP would like you to have, but won’t be addressed to a specific consultant, hospital or healthcare professional. We aim to offer a choice of two or three specialists.
Open referral is mandatory on some personal, corporate and company health insurance schemes. Please call us on 0345 609 0111 if you’re unsure.
Lines are open Monday to Friday 8.30am to 6pm. We may record or monitor our calls.
3. Contact us
Call us on 0345 609 0111 or use the Bupa Virtual Assistant
We’ll discuss your options and explain which specialists and healthcare professionals your Bupa membership covers.
You’ll need:
- your Bupa membership number
- details of your symptoms, when they first began and when you first spoke to your GP
- details of the treatment and the type of specialist your GP has recommended
We’ll explain your next steps and send you any pre-treatment forms you may need to complete.
Live chat and phone lines are open Monday to Friday 8.30am to 6pm. We may record or monitor our calls.
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Download the Bupa Touch app or manage your cover online. Search for ‘Bupa Touch’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
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Call us
03456 090 111
Phone lines are open Monday to Friday 8.30am to 6pm. We may record or monitor our calls.
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Get to the right place to answer your query or request treatment. It may connect you to one of our advisers for a live chat.
†Customers who live on the Isle of Man, or have a Bupa Standard, Bupa Premium or Bupa Your Choice policy, do not have access to Bupa Blua Health, but can access GP24 provided by HealthHero. Some corporate schemes don't include access to Bupa Blua Health or GP24, so please check your scheme documents or give us a call.
Bupa Blua Health is provided by Bupa Insurance Services Limited, registered in England and Wales with number 3829851. Digital GP services are powered by Babylon Healthcare Services Limited, registered in England and Wales with number 09229684, registered office: 1 Knightsbridge Green, London SW1X 7QA.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
