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You can access our mental health support without needing to make a claim.
We're here to help.
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Our Bupa By You health insurance includes mental health cover as standard.
If you’re not sure whether your policy with us does, check your policy documents or give us a call.
To learn more about how Bupa can help you on your mental health journey find out more about our mental health support.
You could use the Digital GP app† to video-call a GP, within 24 hours, 24/7. Or call us on 0808 115 5285 ^ − our specialist mental health team can give advice, put you through to a mental health nurse, or may be able to direct you to a mental health specialist (without the need to see a GP at all‡).
^Lines are open Monday to Friday 8am to 8pm. Calls may be recorded and to maintain the quality of our service we may monitor some of our calls, always respecting the confidentiality of the call.
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Our Family Mental HealthLine has advisors trained in children's mental and emotional wellbeing. So if you’re worried about a child, just give us a call.
If you have Bupa cover, the child doesn’t need to be on your policy, and you can call even if your policy doesn’t include mental health cover. Please have your membership number to hand when you call.
0345 2667 938^The Family Mental HealthLine section of this website has articles about things that can affect children, like anxiety, depression, eating disorders, bullying and self-harm.
Need treatment? Check with us before you see a GP
If you’ve got Bupa health insurance and need help or treatment, check with Bupa before you visit a GP‡ and we can help you get the care you need. We can help with:
Cancer concerns Muscles, bones and joints Mental health Moles and skin lesions Other symptoms
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If you have access to the Digital GP app, provided by Babylon you will have fast access to a GP, 24/7, at any time of day or night and possibly sooner than you could see your own GP.†
You can have a face-to-face video consultation from anywhere in the UK using your smartphone or tablet. You could even get a prescription.
Provided by Babylon, Digital GP can be downloaded from the App Store or Google Play. You'll receive your PIN from Bupa in your welcome or renewal pack, and that will give you access to unlimited free GP appointments.
†Customers who live in the Isle of Man, or have a Bupa Standard, Bupa Premium or Bupa Your Choice policy, do not have access to Digital GP provided by Babylon, but can access GP24, provided by HealthHero. Some corporate schemes don't include access to Digital GP or GP24, please check your scheme documents or give us a call.
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Browse our comprehensive, up to date list of Bupa-recognised consultants, therapists,
hospitals and healthcare services. You don’t need to be a Bupa member to see them,
just make your own appointment and pay independently.
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Have you been diagnosed with a condition, or suspect that you have one? We cover more mental health conditions than any other leading health insurer†. See which mental health conditions we cover.
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Our Mental Health Hub offers free, trusted information and advice from our own experts. It’s where you can find out about different conditions and treatments.
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Healthy Me is our wellbeing platform. It contains lots of articles featuring the knowledge, opinions and advice of our own health experts.
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The following helplines will talk to you in confidence.
Mind
Mind is a charity dedicated to mental health. They exist to make sure no one has to face a mental health problem alone. They’ll listen to you and offer support and advice.
0300 123 3393
Lines open 9am to 6pm, Monday to Friday, except for bank holidays
https://www.mind.org.uk/
SAMARITANS
When life is difficult, Samaritans are here – day or night, 365 days a year. Whoever you are and whatever you’re facing, they won’t judge you or tell you what to do. They’re here to listen so you don’t have to face it alone.
Call free day or night on
116 123 (UK and ROI)
samaritans.org
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Mental Health Foundation
This charity helps people understand, protect and sustain their mental health. The ‘Your mental health’ section has lots of useful content, including podcasts about mindfulness and overcoming anxiety.
Rethink Mental Illness
Rethink offers crisis and recovery services, advocacy, online resources, support groups and much more. Each year, they help tens of thousands of people manage their mental wellbeing.
Young Minds
Young Minds is the UK’s leading charity for children’s and young people's mental health. The website is useful and you can get urgent help by texting YM to 85258, 24/7 (free from most major mobile networks). There’s no upper age limit, and there's also a parents’ helpline.
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If your own question doesn’t appear below, just give us a call on 0113 495 0976^
The Mental health conditions we support page details the most common mental health conditions we help our members with. We don’t cover dementia and learning, behavioural and developmental conditions.
If you decide to switch to Bupa you’ll have access to our mental health cover as standard. However, any pre-existing conditions may not be covered. To understand more about pre-existing conditions at Bupa, please call us on 0800 600 500 ^.
Yes. Although we will support the long-term treatment of new chronic conditions such as depression and anxiety, we have limits on our cover. We’ll only cover one addiction treatment programme per member and there are limitations on in-patient stays per annum (for existing members this can be 28 days, 45 days or 90 days depending on the policy you have).
It’s also important to consider your out-patient benefit limits when you buy a policy, to ensure you have enough benefit to pay for any required therapies you might need – for example, a consultant may recommend you need 20 sessions of face-to-face CBT therapy, which can cost £50 per session. If you chose a £500 out-patient benefit limit, this would not cover the cost of all the treatments you might need.
Please call us on 0800 600 500 ^ to find out more. Or you can read the full terms and conditions of our
You could switch to our Bupa By You product but we’d need to chat to you about the health insurance cover you currently have. Please call us on 0800 010 383 ^ to discuss your options.
If you have mental health cover you should be able to see it on your membership certificate. If you’re still unsure, please call us on 0800 010 383 ^.
Even if you don’t have access to mental health cover, there are still many ways we can support you with mental health issues, without the need to claim.
1. You can speak to our mental health support team, who can put you through to a Bupa mental health nurse so you can speak about issues that are affecting you or a family member. They’ll be able to give you advice.
2. You can use our
directory
of mental health specialists to find private specialists.
3. You can call our Family Mental HealthLine on 0345 266 7938^and talk to us about any concerns you are having about your child’s emotional wellbeing (even if the child isn’t covered on your insurance). The Family Mental HealthLine is available Monday to Friday from 8am to 6pm.
4. Our mental health hub has a wealth of useful information and advice from our experts.
This will depend upon the circumstances in which you left your group scheme, and any pre-existing conditions that we might continue to exclude. Please call us on 0808 296 3749 ^ to find out more.
^Lines are open Monday to Friday 8am to 8pm. Calls may be recorded and to maintain the quality of our service we may monitor some of our calls, always respecting the confidentiality of the call.
†As of February 2023, this comparison to other products in the market is based on Bupa’s and Defaqto’s interpretation of the differences between Bupa By You health insurance and other health insurance products offering mental health cover. The comparison excludes any special offers or promotions which may temporarily alter the cover offered. Cover comparison information is for personal use and guidance only and does not constitute any contractual representation, warranty or obligation by either Bupa or Defaqto about the completeness, accuracy, reliability, suitability or availability of the comparison. Neither party accepts any liability for errors, omissions, direct or consequential loss in relation to this comparison.
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‡Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health). We can then refer you to a consultant or therapist through the Direct Access service. Always call us first to check your eligibility.
Digital GP services are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Digital GP services are provided by Babylon Healthcare Services Limited. Registered in England and Wales No. 09229684. Registered office: 60 Sloane Avenue, London SW3 3DD
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
